Frequently Asked Questions

Welcome to Saigon Tours - Your Gateway to Unforgettable Journeys

Find answers to your questions before joining a tour so that you can find out exactly what you want to know.

Saigon Tours is a local travel company which is lead by young, professional and enthusiastic tour operators. We just want to give you the best services in Vietnam, so that you can enjoin the best your traveling time here. Our organization has selected a team of experienced tour operators, tour leaders, tour guides, drivers … who are all qualified, responsible, smiley and have more than 7 years working in the travel business to keep our service as best as we can. You can trust you when ask any tourists has joined with Saigon Tours. Or simply, travel with us, we ensure that you will come back next time.
Once you have found a tour that you would like to book, please click on “Book Now” and fill in your booking details (the departure date that you would like to go, the package, the number of people, your full name, email address and any special requests). Once we confirm the availability, we will send you an email to confirm and our payment policy information. With this, you can choose your preferred payment method and pay us.

Absolutely! We understand that every traveler has unique preferences. You can customize your travel itinerary by contacting our customer support team or using our online platform to modify specific aspects of your trip to better suit your needs.

All of the prices on our website are in US Dollar.

We accept various payment methods, including credit/debit cards, bank transfers, and other secure online payment options. Please refer to our payment page for detailed information on accepted methods and any applicable terms.

Yes, we offer optional travel insurance to provide you with added peace of mind during your journey. While it’s not mandatory, we highly recommend considering travel insurance to safeguard against unexpected events. You can add it to your booking during the reservation process.

After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email or fax.

 

We allow you to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists. Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel. For each tour, the cancellation and change policies depend on the status of services providing. Please inquire directly for the change or cancellation policy for any particular tour.

Our customer support team is available 24/7 to assist you. You can reach us through our helpline, email, or live chat on our website. Emergency contact information will also be provided in your booking confirmation for immediate assistance during your trip.

The required travel documents, such as visas and passports, vary by destination. You can find detailed information on our website or contact our customer support for guidance. It is recommended to check and obtain the necessary documents well in advance of your travel date.

Yes, you can make a reservation for someone else. Simply fill in the name of the guest for the booking and your contact details.